Handelsbetingelser

Er du privatkunde og har spørgsmål til din vare, kontakt da butikken/webshoppen, hvor du har købt denne.

Er du B2B kunde ved Spilbræt:

Fraktgrenser og priser:

Det er fri frakt på bestillinger over 10.000,- NOK. For bestillinger under 10.000 NOK er fraktkostnaden 500,- NOK.

Min vare er skadet i fragt, hvad gør jeg?

– På dagen for levering af varen, skal du sende billeder af palle/papkasser og spillet med skaden til orders@spilbraet.dk , beskriv skaden og faktura- eller ordrenr.

– Ved fragtskader tilbydes du en %-rabat i kredit med mulighed for at sælge spillet til nedsat pris.

– Er varen ikke salgsbar krediterer vi fuld pris.

Det er ikke de korrekte varer, der er leveret på min seneste ordre, hvad gør jeg?

– Send en mail til orders@spilbraet.dk med ordrenr./fakturanr. og præcise detaljer om fejlen.

– Skal varerne sendes retur, skal du oplyse antal kasser og vægt.

Der mangler brikker i kundens spil eller der er trykfejl, hvad gør jeg?

– Ved Lautapelit-titler, Hasbro og Spilbræts egne titler, får du en kreditnote på spillet, såfrem kunden kan fremvise en kvittering for, at spillet er købt hos dig. Du skal selv hjælpe kunden med et nyt spil, hvis det ønskes.

– Ved alle andre leverandører skal du kontakte disse for reklamationen.

– IN ENGLISH –

We kindly ask private customers to direct any questions concerning your product to the store in which you bought it.

For our B2B-customers at Spilbræt.dk:

Shipment – thresholds and prices:

For purchases from, and shipping to, Norway, the threshold for free shipping is 10.000 NOK. Otherwise, the price for shipping is 500 NOK.

My item was damaged in shipping – what do I do?

– On the day of delivery of the item, please send pictures of the pallet / cardboard boxes and pictures of the damaged game(s) to orders@spilbraet.dk, and make sure to describe the damage and include your invoice- or order numbers.

– If the item was damaged during freight, but still sellable (minor damage), you are offered a %-discount in credit with the option to sell the game at a reduced price.

– If the item is not sellable, we will credit you the full price of the item.

I did not receive the correct and/or all of my ordered items – what do I do?

– Send an email to orders@spilbraet.dk with order no./ invoice no. and make sure to include the precise details of the error.

– If the goods are to be sent back, please state the number of boxes and weight.

There are pieces missing from the customer’s game and/or there are printing errors – what do I do?

– For Lautapelit titles, Hasbro and Spilbræt titles, you will receive a credit note on the game if the customer can present a receipt that the game has been purchased from you. If the customer wants a new game, you are responsible for providing it.

– For games from any other supplier, please contact them instead.